Frequently Asked Questions
Below you'll find answers to the questions we get asked the most
Below are many of the frequently asked questions we get from parents, caregivers and attendees about our Colour Frenzy events. If you have additional questions you’d like to ask, please feel free to email us on our contact page.
Where do I get the most up to date information about the event, race pack collection and tickets?
- On our Facebook page event page. To find this, please head to our Facebook page event tab and find your location, then click going, and we update this daily.
- Facebook Events
- https://www.facebook.com/colourfrenzy/events
Is this a Covid safe event?
- Colour Frenzy events are designed to meet and exceed all Covid safety requirements.
- All state requirements are different; we will always make sure our attendees are safe and have everything needed to enjoy our events in the Covid Safe way.
- Social Distancing measures will be in place at the event, and we thank you for adhering to them.
- In the situation of an event being postponed due to a localised outbreak, your ticket will be automatically transferred to the new date; if you are not able to attend the new event date, your ticket will be transferred to another event.
Can children attend by themselves or run in the event without an adult?
- No, sorry, an adult must attend with any children entrants.
- We do not allow adults to only be spectators due to the size of the tracks. If you have a child entering the event, they must be with a paying adult to look after them.
What do we have to do when we arrive?
- If you have collected your race packs and merchandise or had them posted out to you before the event, then all you need to do is arrive on Sunday, show your wristband for entry, find your mates and get ready for our games and giveaways to start.
- You can also grab a coffee or a bite to eat from our small marketplace area at the start/finish zone.
What if we are unable to get our Race Pack on Saturday or postage is unavailable?
- You can get a friend to collect it for you. All they need is your ticket with the barcode to scan.
- We have a very limited amount of Race Pack collections available on Sunday before the event starts between 8:30am and 8:45am (must be pre-arranged).
- To collect Sunday morning, you will need to register your collection by emailing our admin team your Ticketebo order number to tickets@colourfrenzy.com.au
- This is normally for people travelling to the event. We suggest that you try as much as you can to get yours on Saturday to enable you to start on time and join the colourful fun.
Do I need a Race pack, and What is included in the Race Packs?
- Your race pack will include your wrist band for entry, sunglasses and one pouch of coloured powder. On the day of the event, you will also get a finisher medal!!!
- If you have ordered extras online (E.g., Tutu, Cap, Shirt or Colour Pouches), your race pack will include your extras.
- You can also purchase these extras at our race pack collection point on the Saturday before the event or at the event on Sunday.
Are shirts included in the Race Packs?
- We want to keep the cost of tickets down and make this event highly affordable for both families and individual participants. For this reason, we have made our shirts optional. This offers you the option of participating in a white shirt of your choosing or joining in the fun and getting your own Colour Frenzy shirt.
What sizes are the Shirts?
- Our shirt sizes range from Size 0 for children, right up to 5XL in adult sizes.
- Please endeavour to check your sizing before purchase, as we cannot guarantee shirt swaps on the day of the event due to our stock size.
- We also advise that you purchase your shirt, tutu, hat and extra colour when you purchase your ticket to guarantee stock/availability.
- Shirt sizing here > Sizing
Can I bring a pram or a wheelchair?
- Alcohol, this is an alcohol-free event.
- Colour powder not made from Colour Frenzy. Due to a previous issue where a person had a staining problem due to non-colour frenzy powder (many sub-quality products are made with just powder and food dye which will stain), we do not allow colour powder other than colour frenzy products that are made not to stain.
- Glass – this includes glasses, bottles, jars, or any other containers or items made of glass.
- Bikes, scooters or any wheeled type vehicle/accessory that is not controlled by an adult.
- We aim to keep our tracks suitable for all ages and also prams/wheelchairs.
- While it is not always possible to keep the whole track on pathways, we aim to keep the grass areas to a minimum.
- Placing a garbage bag over the pram or wheelchair is also a great way to fast-track your clean up after the event.
What items are prohibited from this event?
- Alcohol, this is an alcohol-free event.
- Colour powder not made from Colour Frenzy. Due to a previous issue where a person had a staining problem due to non-colour frenzy powder (many sub-quality products are made with just powder and food dye which will stain), we do not allow colour powder other than colour frenzy products that are made not to stain.
- Glass – this includes glasses, bottles, jars, or any other containers or items made of glass.
- Bikes, scooters or any wheeled type vehicle/accessory that is not controlled by an adult.
What items are allowed into the event?
- Non-alcoholic drinks – this includes juice, soft drinks, sports drinks. Also, a large variety of non-alcoholic beverages are available for purchase.
- Snacks and food.
- Dogs are allowed to attend on a SHORT leash and at owners risk. Must be good with small children, good in crowds and good with other dogs or will be asked to leave.
- Animals that fall under the Dangerous Dog Act in Australia are barred from entry.
- The following dogs are not allowed as per the Dangerous Dog Acts in Australia – Dogo Argentino, Fila Brasileiro, Japanese Tosa, American Pit Bull Terrier, Pit Bull Terrier, Perro de Pesa Canario, Dingo
- Prams, push along trikes and wagons that are always in control by an adult are allowed.
Is there an ATM and EFTPOS at the event?
- Yes. If you wish to purchase tickets or merchandise extras on the day, head to our registration tent (unless tickets are sold out prior)
Is First Aid available?
- There will be trained first aid personnel on-site; See the main tent.
Want to come along and volunteer?
- If you want to have fun covering people in colour and wish to volunteer to help on the day, please head over to our website and click on the Volunteer page and follow the prompts.
- For insurance reasons, you must be over 13yrs old.
- All returning volunteers welcome! Free merch, cold drinks and sausage on the day too!
What if it rains?
- In the event of scattered showers or rain on the day, we will still go ahead with the event. It is even more fun in the rain! You can get wet and covered in colours, and let’s face it, how many times do you get a reason to run in the rain and get wet?
- In the event of life-threatening Thunder/Lighting/Storm putting people at risk of lighting at the time of the event, the event will be rescheduled for a further date to be announced at the time of the event.
- Please Note: In case of rescheduling and as a ticket holder, you cannot attend a new day and time; you may transfer your ticket to another person or transfer to a future event date. No refunds are given.
- If needed, the decision to postpone the event will be made on the event day. In the event of inclement weather, patrons should check the Facebook event BEFORE departing for the event for messages regarding traffic, parking or wet weather arrangements.
How can I find my lost belongings/property?
- Lost property will be kept at the main tent throughout the event and will be held by the Colour Frenzy team for three days post-event.
Can lost tickets be replaced?
- Yes, you can reprint your tickets from the email you will be sent, or contact Ticketebo on 1800 381 939 or email at service@ticketebo.com.au for further information.
- You can also show your photo ID at the race pack collection stand, in the name of the ticket purchaser to collect race packs.
Can Tickets be shown on Smartphones?
- Yes, part of Colour Frenzy’s goal is to be a more environmentally-friendly event; we aim to be paperless!
- You do not need to print your ticket. You can show your barcode on your smartphone when collecting your race pack.
Is this a not-for-profit event?
- No, even though we are a for-profit company, we always bring along local foundations to help out and make donations from the profits. Giving back to the community is a big part of this for us.
- Our goal is to raise $5000 with each animal rescue and $250,000 across Australia.
Can I get a refund or exchange?
- No, there will be no full or partial refunds on purchased tickets. If you are unable to attend the event or if the event is rescheduled tickets are transferable only. Ask friends or family if they wish to take your spot.
- A name change is needed to transfer tickets to another person. Please email our team at service@ticketebo.com.au with your ticket name, number and details of the transfer. There may be a booking fee cost. The holder of the barcoded ticket will receive the race pack.
- Please Note: No refunds will be provided in any situation. If you can not attend a postponed date, you will have the option to roll your ticket over to the next event in your area or a new event location.
